Conversations between designers, freelancers or any kind of external consultant can be really challenging when offering your design service. The consultant must at all time build the trust and confidence of the client. There are a handful of ways of handling client conversations which will go a long way to ensuring support for the project for design service.
Confidence is key
Consultancy is about knowing what you are talking about. Great consultants know that while there are a lot of details that require further investigation, the team will likely deal with these hurtles in time. Approach each meeting and interaction with confidence and that will lead to greater trust on the part of the client and getting jobs for design service. Sounding like an expert is the best way to be treated as one.
Confidence should not be confused with arrogance either. The confident tone is still open to the ideas of others, and is not afraid to ask questions and take advice. Confidence is usually based on knowing that you understand what design service is required, and have the capacity to meet or surpass those expectations.
Therefore, the confident consultant often listens more. The best way to be confident is to have heard the client explain exactly what is required. Take notes, repeat major points back. While much of this is in the brief, sometimes the client will also indicate what is most important. These are the details to surpass expectations on, so that the project has a maximum feeling of good value and high quality.
Hold your corner when challenged
Once again, confidence is important when being challenged. While the consultant should ensure that he or she take on feedback and responsibility where it is required, often challenges are due to miscommunication more than over actual substance.
The consultant who meets the challenge can have an open discussion over it and satisfy the issues. Without meeting the challenge then and there, the issue remains unresolved. Even if the discussion requires more work on behalf of the consultant in the end, the willingness to confidently discuss it will show that the solution is in hand and you’re the best when it comes to design service.
Make references to support work or ideas
Another important part of this satisfaction is to stand on the backs of others. By making references to other third party works in support of your own, you are both showing the path of thinking that has lead to the design service, and also providing the foundations for the quality that it stands for. The alternative is to look like you made the whole thing up – obviously less effective. Making references connects your work to others and gains a quality by association.
Press onward and maintain the goal
How many meetings end up wallowing in detail? Meetings are not the time for detail, rather they are the time to discuss important actions that come from detail and getting the project for design service moving forward. When going into meetings, always be well caught up on all the correspondence and material. Have outcomes ready. Press forward, and show the momentum in a direction toward project completion. The client will not want to stand in your way.
It is very important that the client feels secure in having outsourced the task to you. We have responded by being confident but listening carefully. We have met each challenge and ensured that they have the proper resolution. These skills are important for making sure that the client is happy with your design service.
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